Privacy Policy

Effective date: 07/10/225

This Privacy Policy explains how Hypnotherapy Northumberland (“we”, “us”, “our”) collects, uses, stores, and protects the personal information of visitors to our website and clients who use our services. We are committed to maintaining your privacy and handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Georgia Sinton- Hypnotherapy Northumberland
georgia@hypnotherapynorthumberland.co.uk
07735839503

Registration reference: ZB849317 

If you have any questions about how we handle your data, you can contact us at the email address above.

We may collect and process the following types of information:

• Contact details: name, email address, phone number.
   
• Enquiry details: any information you share via our contact form, email, or phone (e.g., reason for enquiry, availability).
   
• Client information: details shared during therapy sessions, consultation forms, or booking.
   
• Payment details: if you pay for services directly through bank transfer or other payment methods.
   

When you visit our website, certain information may be collected automatically, such as:

• IP address, browser type, and operating system.
   
• Pages visited and time spent on the site.
   
• Cookies.
   

We use this information to improve our website and ensure its security and functionality.

We process personal information for the following purposes:

• To respond to your enquiries and provide requested information.
   
• To manage bookings and deliver hypnotherapy services.
   
• To maintain accurate client records for professional, ethical, and legal purposes.
   
• To manage payments and accounting records.
   
• To comply with professional standards and regulatory requirements.
   
• To improve our website and services.
   

We will only process personal data when we have a lawful basis, which may include your consent, the need to perform a contract, comply with legal obligations, or pursue legitimate business interests (such as responding to client enquiries).

We take your privacy seriously and implement appropriate technical and organisational measures to keep your data secure.

• Client records are stored securely in password-protected systems or encrypted files.
   
• Emails are stored on secure, password-protected servers.
   
• Paper records (if used) are kept in locked storage.
   
• Access to data is restricted to authorised personnel only.
   
• Data is retained only for as long as necessary (see below).

We retain client records in line with professional and legal requirements, typically for 7 years after the last session, unless otherwise required by law or professional bodies (e.g., CNHC, AfSFH, NCH).

Enquiry data from non-clients is usually deleted after 12 months unless ongoing contact is requested.

We respect your confidentiality. Your information will not be shared with third parties except:

• When required by law (e.g., safeguarding concerns, court orders, or legal obligations).
   
• With your explicit consent (e.g., if you request referral to another healthcare provider).
   
• With service providers who support our business operations (e.g., website hosting, email platform) under strict confidentiality and data protection agreements.
   

We will never sell or rent your personal data to third parties.

Under UK data protection law, you have the right to:

• Access a copy of your personal data.
   
• Rectify inaccurate or incomplete data.
   
• Erase your data (“right to be forgotten”), where legally possible.
   
• Restrict or object to processing in certain situations.
   
• Data portability — to receive a copy of your data in a machine-readable format.
   
• Withdraw consent at any time (where consent was the legal basis for processing).
   

You can exercise these rights by contacting: georgia@hypnotherapynorthumberland.co.uk.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Our website may use cookies — small text files stored on your device — to enhance user experience and collect anonymous statistics.

You can adjust your browser settings to refuse cookies, though this may affect site functionality.

If analytics tools (e.g., Google Analytics) are used, they may collect non-identifiable information such as IP address, device type, and browsing activity. This helps us understand website usage and improve content.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Our website and services are not directed toward children under 16. We do not knowingly collect personal information from minors without parental consent.

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The most current version will always be available on our website.

Last updated: 07/10/2025

For questions, concerns, or requests regarding this policy or your personal data, please contact:

Hypnotherapy Northumberland-Georgia Sinton
georgia@hypnotherapynorthumberland.co.uk
07735839503